Returning Products

Retail purchases may be exchanged at our retail stores only on any day of the week. Online purchases may be exchanged by contacting our online customer service department (1­-800­-461.WINE or online@magnotta.com), Monday to Friday from 9 am to 5 pm. Our representative will be happy to recommend the most convenient option that meets your needs.

Please Note: Specialty products (i.e., beer, spirits, cider, etc.) which are exclusively available through our Vaughan location may be exchanged only at this location.


Wine, Beer, Spirits

What is the return policy for bottled products at Magnotta?

In-­Store Purchases: With a valid proof of purchase (an original cash register receipt), any bottled product may be returned for exchange only, provided the item is unopened, in saleable condition, of the current vintage and was purchased in the last 14 days. The product will be exchanged for an item at the original purchase price shown on the receipt.

Please Note: Specialty products (i.e., beer, spirits, ciders, etc.) which are exclusively available through our Vaughan location may be exchanged only at this location.

Online Purchases: With a valid proof of purchase (an email invoice), any bottled product may be returned for exchange only, provided the item is unopened, in saleable condition, of the current vintage and was purchased in the last 14 days. The product will be exchanged for an item at the original purchase price shown on the email invoice. You will be required to pay for any additional applicable shipping charges.

What does saleable condition mean?

The product must be in the original condition (unopened, label and capsule intact, etc.) that will permit the item to be re­sold.

What happens if the price has changed?

In­-Store Purchases: If the price changes between the time you purchased a product and the time you return it (provided the return is made within 14 days of purchase), the difference, based on the amount indicated on your receipt, will be applied toward your new purchase that day. No refunds will be issued.

Online Purchases: If the price changes between the time you purchased a product and the time you return it (provided the return is made within 14 days of purchase), the difference, based on the amount indicated on your email invoice, will be applied toward your new purchase that day. No refunds will be issued.


Merchandise (Non­-Alcohol)

Please Note: Merchandise items in our giftware boutique such as glassware, decanters, corkscrews, wine racks, ice buckets, etc. are only available at our retail locations and cannot be ordered online.

I have a merchandise item I would like to return.

We offer exchanges only on any merchandise item with valid proof of purchase (an original cash register receipt), provided the item is unopened, in saleable condition and was purchased in the last 14 days. The merchandise will be exchanged for an item at the original purchase price shown on the receipt.

What happens if the price has changed?

If the price changes between the time you purchased a product and the time you return it (provided the return is made within 14 days of purchase), you will receive credit for the difference based on the amount indicated on your receipt. The credit will be applied toward your new purchase that day. No refunds will be issued.

What are my options if I have a defective warranted item?

If the item was purchased in the last 14 days and you have proof of purchase, a new item will be provided.

If the item was purchased more than 14 days ago and the item carries a manufacturer’s warranty, customers must follow the manufacturer’s warranty instructions. We will gladly provide any information you require.


Bag-in-Box Wines

What is the return policy for Bag-­in-­Box wines?

Due to the nature of Bag-­in-­Box packaging, we are unable to easily discern saleability and product integrity after the product has been removed from our stores. Magnotta cannot offer exchanges on these products.

Since batch variations can occasionally occur, we recommend you taste any of our Bag­-in­-Box wines prior to purchase at any of our complimentary in­-store tasting bars.

Please Note: Bag-­in­-Box wines cannot be returned on the basis of personal taste preferences. Our on-­site specialists will gladly assist you in the selection of a wine that is right for you.


Gift Cards

Gift cards are redeemable for any Magnotta product or merchandise at any Magnotta location only (not valid for online shopping). They cannot be returned for cash or replaced if lost or stolen. Please protect your gift cards like cash.


Quality Assurance

Magnotta is committed to providing the highest quality products available. All of our products are tested by accredited government laboratories as well as by our own testing facilities. If you have concerns about any Magnotta product, you may bring it into any of our locations for a product assessment. Should our Quality Control Lab Analysis indicate a problem, the item will be exchanged.

A faulty product must be returned for our assessment immediately upon discovery. If the majority of the product has been consumed, the return will not be accepted.

Online Customers: Please contact our online customer service department (1-­800­-461.WINE or online@magnotta.com) to make alternate arrangements. Should our Quality Control Lab Analysis indicate a problem, the item will be exchanged and we will cover any applicable shipping charges.

Please Note: Individual flavour profiles, tartrates, wine crystals, natural sedimentation and tannin deposits are not considered to be wine defects.